FAQS

Do I have to buy new organise / storage supplies?

No, we can utilise what you already have available. We'll make it work within your budget!

Can I buy my own supplies rather than have you shop for me?

Yes definitely! Feel free to go on a shopping spree before we organise your space.

Do I have to be there with you?

For the decluttering service, yes, your presence is required as I cannot make decisions for you regarding what to donate, throw away, or keep. For the organising service, we can plan everything in advance so your attendance isn't necessary.

Do you have Insurance?

Yes, we have Public Indemnity and Public Liability insurance available upon request.

Terms and Conditions

By booking a service with Clear And Calm Home Organising, you agree to the following terms and conditions. These ensure a smooth, respectful experience for everyone involved.

Bookings & Payment

• A 50% deposit is required to secure your booking. The remaining balance is due on the day of service.
• Payment can be made via bank transfer or cash.
• Services are charged at $50 per hour, with a minimum of 2 hours per session.

Cancellations & Rescheduling

• Please provide at least 24 hours’ notice to cancel or reschedule your booking.
• Cancellations made with less than 24 hours’ notice may incur a cancellation fee equal to 50% of the booking total.
• If I need to cancel due to illness or unforeseen circumstances, I’ll contact you as soon as possible to arrange a new time.

What’s Included

• Decluttering – sorting, decision-making support and tidying.
• Organising – practical systems tailored to your space and lifestyle using your storage items, or recommendations for new ones.
• Home Reset & Refresh – includes making beds, washing up, wiping down surfaces, dusting, vacuuming, mopping, and a general tidy (note: this is not a deep cleaning service).
• Unpacking After a Move – unpacking and organising your belongings in a functional, calming way (furniture assembly not included).

NDIS Participants

• I work with both self-managed and plan-managed NDIS participants.
• Invoices can be provided with the required details for NDIS claims, including service descriptions, hours worked, and your NDIS number (if needed).
• It's the participant’s or plan manager’s responsibility to ensure services are eligible under their NDIS plan.
• My services typically fall under “Assistance with Daily Living” or “Household Tasks.”
• For ongoing bookings, please let me know your preferred invoicing cycle and any reporting or documentation needed.

Client Responsibilities

• Please ensure the area is accessible and safe to work in.
• Pets and children should be supervised during our session.
• I’m here to guide and support, but all final decisions on what to keep or let go are yours.
• I do not handle hazardous waste, mould, infestations, or anything requiring specialist removal.

Privacy & Confidentiality

Your personal information, photos, and session details are kept 100% confidential unless you’ve given consent to share for testimonials or social media (e.g. before & after photos).

Results & Expectations

Each session is tailored to your goals, available time, and participation. I aim to leave your home calmer and more functional, with practical systems that make daily life easier.